Refund Policy

Failed generations

If an image or video fails to generate, the credits are returned to your balance automatically. No action is needed.

Broken results

If a finished result is clearly broken (a face is missing or badly distorted, people are missing, the card text is garbled, or the file won't open), use “Broken result?” on that item in My creations within 7 days. The credits go straight back to your balance. Each result can be reported once, and up to 3 reports a month are handled automatically; beyond that, contact us and we review them by hand.

A result that works but is not to your taste (a different pose, style or likeness than you hoped) is not a broken result. AI output varies, so we recommend trying a different photo.

Unused credit packs

You can request a refund of a credit pack within 7 days of purchase if none of its credits have been used. Email support@remakefx.com with your order ID. Credits that have been used are not refundable. Bonus credits from a promotion are used before purchased credits and have no cash value: a pack still counts as unused if only its bonus credits were spent, and a refund removes its bonus credits along with the purchased ones.

Duplicate charges

If you were charged twice for the same order, we refund the duplicate in full.

How refunds are paid

We answer refund requests within two business days. Approved refunds go back to the original payment method through Waffo Pancake, our payment processor, and usually appear within 5–10 business days.

Please contact us before opening a chargeback with your bank; it is faster for you and lets us fix the problem.

Your legal rights

Nothing in this policy limits rights you have under the consumer law of your country.